Absa Kenya has announced the waiver of customers’ fees on all transactional notification messages (SMS) and E-statements. Simon Gachahi, the Head of Premier and Liabilities at Absa Bank Kenya said the decision was made in response to feedback from Absa customers acquired through various surveys and customer experience channels.
“Our key priority remains to become a truly customer-obsessed financial institution, a place where the customer is at the centre of every decision, giving them a voice and a platform to shape Absa’s products and services with their evolving needs in mind,” Gachahi said.
“By implementing this waiver, Absa is conscious of the need to boost our customers’ overall satisfaction,” he added.
The Bank recently introduced the Absa Digital Savings Account that offers consumers a superior interest rate of 9 per cent per annum with monthly interest payouts on their savings.