In Brief

Kitui to digitize services using myCounty App

Kitui has become the second county in the Eastern region after Makueni to launch the digitisation of its services through Safaricom-backed myCounty App platform. The platform will provide a range of services, including payment options for county services, revenue management systems, a citizen reporting and engagement tool, as well as solutions pertaining to agriculture, health, utility bills, and SME programs.

Presently, myCounty app has seen over 400,000 users actively accessing county services across 11 onboarded counties. These counties include Nairobi, Makueni, Kitui, Busia, Samburu, Bomet, Narok, Kilifi, Uasin Gishu, Kajiado, and Elgeyo Marakwet.

“Our vision is to enable counties to offer one-stop shop for their services and more so increase their service delivery at an affordable cost,” said Nicholas Mulila, Chief Corporate Security Officer, Safaricom PLC.

MyCounty App offers a comprehensive range of services, including payment services such as parking, land rates, and single business permits. Additionally, it provides citizens “Sema na Governor” feature that enables citizens in engaging with county leadership, reporting incidents.

“Today marks a significant step forward for Kitui County as we digitize our services to grow accessibility and efficiency in delivery. I believe that the MyCounty App platform will empower our citizens to conveniently access our essential county services as we also grow our own source revenue,” said Dr Julius Malombe, Governor, Kitui County.

Safaricom targets to roll out the MyCounty App platform to all 47 counties in Kenya while incorporating the unique elements specific to each county. The App is accessible on different channels including a mini-App on the M-PESA Super App, Android App, iOS, Web, and USSD short code.

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