Carrefour pioneers self-checkout service at Westgate

Retail giant Carrefour has unveiled a self-checkout service at its Westgate Mall outlet, offering customers the chance to shop and complete their purchases without the assistance of cashiers.

The company, which is owned and operated by Majid Al Futtaim in Kenya says the self-checkout service will be piloted at Carrefour’s Westgate Shopping Mall store for customers shopping less than 15 items before large scale rollout across the country. At the moment, Carrefour runs 19 stores in Kenya.

To access the service, customers can click ‘Start’ on the self-checkout counter’s digital screen, scan their items using the barcode reader and complete the purchase by tapping on ‘Finish & Pay’. The self-checkout lane accepts cashless payment options including M-PESA, debit or credit cards, and MyCLUB loyalty points for even greater flexibility.

Christophe Orcet, Regional Director – East Africa, Majid Al Futtaim Retail said, “The self-checkout service underlines our ongoing commitment to creating seamless shopping experiences.”