In Brief

Airtel introduces eSIM in Kenya

Airtel customers can now use two numbers without needing two handsets after the telco launched eSIM – a digital SIM that enables subscribers to access the same functionality as a physical SIM.

The eSIM is quick and simple to set up online, it is environmentally friendly since it cuts the use of plastic and one can use two numbers without the incurring extra cost of another handset.

Further, with eSIM, one doesn’t run the risk of damaging or losing SIM card and if you travel a lot, eSIM is convenient for switching network operators at a much easier rate.

“With the introduction of eSIM in Kenya, Airtel continues to stay ahead of the curve where innovation is concerned by giving customers much convenience and flexibility while championing technological advancement and creating innovative platforms and opportunities that will make life simple,” said Airtel Africa Group CEO, Segun Ogunsanya during the launch.

Customers who wish to switch their current physical SIM cards to eSIM will need to verify whther they have a compatible device by dialing *#06#, obtain the required QR code and be guided through a SIM Swap process by an Airtel service personnel.

“We are confident that our customers will quickly move to our eSIM for what it delivers. Mobile users reward digital convenience therefore as a business we shall continue enabling digital transformation to deliver the full customer experience,” said Airtel Kenya’s Managing Director, Ashish Malhotra.

In 2019, Safaricom unveiled its e SIM feature embedded in smartphones, tablets and other wearables.

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