Kisumu goes digital to seal revenue leaks

Kisumu has collaborated with Safaricom Business to introduce the Integrated County Revenue Management System (ICRMS) aimed at sealing revenue leaks.

This system is designed to tackle challenges in optimizing revenue collection, administration, and reporting within the county. It supports various revenue services, including parking, cess, markets, advertising, property rates, and approvals.

Residents have the flexibility to make payments through various channels, such as USSD (*427#), WhatsApp, the MyKisumu App, and a web self-service portal.

The system ensures real-time integration with payment channels like M-PESA and banks, ensuring accurate reporting and reconciliation of transactions.

Enhanced visibility and control are provided through dashboards accessible to executives, facilitating effective monitoring of revenue performance and operations.

“The implementation of the ICRMS system in Kisumu County reflects our commitment to driving digital transformation for efficient service delivery, making services more accessible and convenient for all, and furthering our mission to connect, empower, and improve the lives of Kenyans,” said Cynthia Karuri-Kropac, Chief Enterprise Business Officer, Safaricom PLC.

The ICRMS leverages Safaricom’s technological expertise to streamline and modernize revenue collection, enabling convenient payment for county services through various channels, thereby improving accessibility and transparency.

Read also: A hub of possibilities takes shape in Samburu County

To ensure comprehensive support, East Africa Device Assembly Kenya Limited has joined the initiative to supply smartphones essential for operating the revenue application utilized by dedicated revenue collectors.

These devices are securely managed to ensure they are specifically tailored to effectively run the revenue collection services.

“We have co-created this platform with Safaricom to provide a seamless and user-friendly experience for Kisumu residents and county officials to contribute to the overall efficiency of revenue management,” said Prof. Anyang’ Nyong’o, Governor, Kisumu County.

The CRMS includes transparency features, offering real-time updates on revenue collection and usage.

This fosters accountability and trust between citizens and the county government.

The implementation of the CRMS aligns with Safaricom’s overarching mission to empower businesses and government entities through digital solutions.

Other counties that have so far partnered with Safaricom Business in enhancing revenue management systems include Nairobi, Makueni, Uasin Gishu, Samburu, Bomet, Narok, Kitui, Busia, Kilifi, Elgeyo Marakwet and Kajiado.

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