Safaricom’s MySacco app to spice up members’ experience
Telco giant Safaricom has unveiled a new app that seeks to enhance convenience and the experience for Sacco members while transforming how savings and credit organizations manage their operations and serve customers.
According to Safaricom, MySacco App is an innovation through which Sacco members will now access a wider service offering. The platform aims at simplifying the process of opening savings accounts and managing loans by turning the process fully digital, complete with user trail and convenience.
Safaricom Chief Enterprise Business Officer Cynthia Kropac noted that the innovation is part of the giant telco’s commitment to its customers’ growth and support to Kenya’s economic development.
“We have built a secure digital infrastructure that SACCOs need. MySacco App is more than a platform. It is a tool that empowers SACCOs to unlock their full potential and deliver exceptional services to their members. With MySacco, convenience meets affordability, security, and financial inclusion to make a meaningful difference in people’s lives,” she said.
Other functions on the app include a feature that allows members to handle multiple SACCO memberships and perform intra-SACCO cash transfers. The loan process, from application to disbursement and repayment is also fully digitised and trackable.
“In a fast-paced digital world, this infrastructure ensures the protection of data, maintains secure communication channels, and contributes to the overall satisfaction of the customer,” Ms Kropac added.
To ensure maximum accessibility, MySacco will be available across multiple digital channels. We will offer Android and iOS mobile apps for on-the-go access, a web portal for advanced functionality, and even USSD support for members without smartphones.
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