NCBA has launched ConnectPlus, a transaction banking platform powered by Intellect’s eMACH.ai Wholesale Banking Cloud, enhancing the bank’s corporate banking services. This initiative will also see NCBA offer a streamlined, secure, and user-friendly digital banking experience to drive growth across Africa. 

The platform offers faster transaction processing, enabling businesses to manage their operations efficiently and respond quickly to market demands. Additionally, the new system incorporates advanced security protocols, ensuring that client data and transactions are safeguarded with state-of-the-art technology. 

“NCBA’s digitally enabled transaction banking suite is a major move towards becoming a dominant bank in Kenya that serves Corporates and SMEs with a full array of products for all their local and international transaction banking needs, at a competitive price and to support the Government’s Kenya Digital Economy initiative based on Kenya Vision 2030," explained NCBA Kenya Bank Managing Director, Mr. James Gossip,

Further, the enhanced user experience delivers an intuitive and modern interface, making digital banking accessible and convenient for all customer segments, regardless of technical proficiency. 

The platform's expanded capabilities empower NCBA to introduce a comprehensive suite of products that cater to the complex needs of its diverse customer base, supporting both local and international transactions.

Customer’s evolving needs

iGTB Intellect CEO, Mr. Manish Maakan added, “eMACH.ai DTB is transforming NCBA’s digital banking platform to develop cutting-edge innovative offerings for SME and corporate clients to enable NCBA to differentiate itself from the market by always staying a step ahead in catering to the customer’s evolving needs. Today, as more than 60% of the world’s top banks #winwithiGTB, we aim to continually help our clients to not only exceed customer expectations but also empower them to adopt an innovative position in the corporate banking space.”

He added, “With over 60 banks in Intellect’s eMACH.ai Digital Transaction Banking portfolio, our fully integrated Cash & Trade platform has become a global go-to-solution for Wholesale Banking needs. Africa is one of the fastest growing markets embracing digital transformation and we want to be there as the right partner taking African banks to the global stage.

The complete digital transformation of NCBA’s Transaction Banking platform will enable the bank to:

• An advanced integrated corporate banking digital platform: With Account Services, Payments, Collections, Liquidity, Trade Finance, Host-to-Host services and other advanced utilities for corporate & commercial clients, NCBA delivers seamless user experience with improved operational efficiency.
• Future-proof banking transformation with advanced architecture and technology: With a composable, cloud-native platform powered by microservices and open banking APIs.
• Deliver superior customer experience with Contextual Banking Experience: By providing the best contextual experience, through UX, operational & process innovation for different customer segments across channels.
• Acquire competitive advantage: Through digitization, enhanced technology and ability to roll out cash management products in record time to further shore up its revenue base
• Rapidly acquire customers:  With the ability to quickly respond to customer needs, in-built configurable product setup for faster responsiveness as the market evolves.

“With Intellect’s deep wholesale banking domain and regional expertise in digitally transforming transaction banking, NCBA is marching ahead to provide customer gratification and achieve operational efficiency. This project will ensure that NCBA becomes a distinguished bank known for superior customer experience,” added Mr. Gossip.