Tech giant Safaricom has revamped its Home and Business fibre plans in a deal that will see customers enjoy speeds of up to 1000Mbps as the competition to offer value in the industry hots up.

In a plan that aims at rivaling Elon Musk's Starlink, Safaricom Home fibre customers can now enjoy ultra-fast 1000Mbps (Gigabit per second) internet speeds at KES20,000 per month

The company said this package, dubbed Platinum seeks to meet the needs of heavy users who need ultra-fast speeds, for example, gamers, content creators, and virtual reality applications among others.

"Current customers will automatically be upgraded to the enhanced packages to enjoy the faster speeds," the company noted.

	OLD SPEEDS	NEW SPEEDS	PRICE (KES)
BRONZE	10 Mbps	15 Mbps	2,999
SILVER	20 Mbps	30 Mbps	4,100
GOLD	40 Mbps	80 Mbps	6,299
DIAMOND	100 Mbps	500 Mbps	12,499
PLATINUM	-	1000Mbps	20,000

Family package

Additionally, to enhance your experience with your loved ones, Safaricom has launched the Family Share plan, an integrated solution that combines mobile voice, data, SMS, and home internet into a single plan.

The combined plan can be shared with up to five household members. Customers also get up to 20 percent discount on the bronze plan compared to buying Fibre and voice/data plans separately, which is a plus in the current economic climate.

“We have enhanced our Home Internet speeds to cater to the increased demand and usage by offering reliable connectivity and enhanced value for our customers. The introduction of the new speeds offers the capability of handling the most demanding online activities with ease, including high-definition streaming 4K/8K, gaming, large file transfers, cloud computing, and virtual reality,” Peter Ndegwa, CEO, Safaricom PLC.

In addition, Safaricom will carry out estate clinics, enhance capacity in congested areas, and avail competitive 4G and 5G propositions for homes in areas outside fibre coverage.

For Enterprise customers, Safaricom has revamped its business fibre plans, introducing new speeds of up to 1 Gbps for medium and large enterprises in addition to increased speeds for micro and small enterprises.

The medium and large enterprises will enjoy competitive dedicated Internet plans of up to 1Gbps that will give them the flexibility, reliability and uptime to meet their needs. These plans include features such 24/7 proactive monitoring, network visibility, burstability, backup options (over fibre, 5G or wireless connectivity), static IP support, embedded security and an impressive 99.99 percent uptime.

“The needs of our enterprise customers are changing each day with the growing need to use technology. The enhanced fibre for business plans will allow our enterprise customers have a worry-free experience with the provision of back up data,” Mr. Ndegwa said.

 The new business fibre plans will have a 15mbps shared option that is ideal for micro business of up to five concurrent users/connected devices. It includes 5GB of mobile backup data to ensure uninterrupted operations, even during unexpected disruptions. In addition, customers on this plan will enjoy 400 mins voice plan monthly to enable seamless communication.

The 50mbps shared plan that is aimed for small enterprises on their growth needs and will accommodate up to 15 concurrent users providing the necessary bandwidth for growing teams. It includes 15GB of mobile backup data to ensure uninterrupted operations during fibre cuts and scheduled maintenance. In addition, customers on this plan will enjoy Closed User group voice plan that will allow up to 3 users unlimited voice communications every month.

Read also: Starlink Kenya market entry new test for ICT regulators

Free email and website

For Growing enterprises who start to have multiple outlets, the 100Mbps shared plan supports up to 50 users/devices, offering robust performance to meet higher demands. It includes 15GB of mobile backup data to ensure uninterrupted operations during fibre cuts and scheduled maintenance. In addition, customers on this plan will also enjoy Closed User group voice plan that will allow up to 3 users unlimited voice communications every month.

The shared Businesses business plans of 15Mbps, 50Mbps and 100Mbps plans will also receive a generous one time offer of 30GB mobile data bundle for new customers and a free email & website domain for the first year.

These initiatives are the first of many that the technology company plans to roll out over the next 13 months to drive deeper engagement with customers and partners, as it gears to celebrating 25 years of operations in the market.

To purchase Home Fibre or 4G and 5G For Home plans, customers can visit MySafaricom app, dial *400# or visit Safaricom shops and dealer outlets. Business customers will access Business Fibre, 4G and 5G via either USSD *485#, Safaricom shops, website on business.safaricom.co.ke and our vast network of dealer outlets.

Safaricom increased its Fibre footprint by over 3,000 kilometers in the last financial year, putting its total coverage across the country at more than 17,000 kilometers. This saw over 110,000 new customers, consisting of homes and businesses, connect to the service during FY24, resulting in over 370,000 homes and 32,000 businesses now being connected to Safaricom internet services.

[email protected]